Course Objectives :
The course is designed to furnish new staff with any form of customer contact more confidence in dealing with the public as well as assisting those already in employment to improve/refresh their customer relation skills.
During the course, the following areas will be covered:
a. Identifying the Customer.
b. The Importance of Good Customer Service.
c. Preventative Medicine.
d. Telephone Skills.
e. Communication Skills.
f. Body Language.
g. Dealing with the Difficult Customer.
h. Customer Complaints.
i. Practical Situations.
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