The Customer Services module is designed to cover all aspects of the Customer Service/IT Interface at GLSU level. It will show students how best to capture employee data, taking into account the standardisation policy throughout BFG.

During the course the following areas will be covered:

• a. Introduction to the product – Basic Principles.

  b. Menu use as well as Layout and Commands.

  c. Employee data input and retrieval.

  d. Posts and Post Holdings.

  e. The importance of standardised input.

  f. Entering Allowances.

  g. Vetting Tracking.

  h. SHP Data Entry.

  i. Changing Employee Records.

  j. Entering Leave and Sickness

  k. Essential Administration functions.

  l. Standard reports.

Who should attend?

This module is available to GLSU staff only!

It is essential that all GLSU Customer Service staff attend this module as well as other GLSU staff who are or maybe involved in any form of data input.

Workshop dates academic year 2011/2012: